How to fix a "Microinverter(s) not reporting" system status
If you see one of the below messages in your Enphase App, it means some or all of the microinverters in your system are not reporting to the Gateway:
The Microinverters Not Reporting system status typically arises when the Gateway is too far from the load center or because of interferences in the power lines between the microinverters and the Gateway. It can usually be addressed by yourself and should not require a maintenance visit. You can try the following to restore reporting between your microinverters and the Gateway:
For any Gateway, regardless of power source:
If your Gateway is already plugged into a dedicated circuit as close to the electrical panel as possible, check for electrical interferences to solve your problem. Make sure that no other devices are plugged into the same outlet as the Gateway. If any of the following devices use the same circuit as the Gateway, move them to another circuit.
Power strips and surge protectors
UPS (uninterruptible power supply) or battery backup units
Battery chargers or AC adapters like those used for cell phone and laptop chargers, especially for older devices
Heavy rotating motors in devices like fans, refrigerators, freezers, or water pumps
Workshop equipment like a drill press, table saw, wood router, or planer.
Electronic pest deterrents
Finally, any older or failing compact fluorescent light (CFL) installed in your home may cause interference. Remove the CFL, then check to see if reporting is restored.
For Gateways that use a power cord:
If you had moved the Gateway from its original location, return the Gateway to the original place.
If the Gateway is plugged in an outlet that is too far from the electrical panel (site load center), move it to an outlet as close to the electrical panel as possible.
Ensure that the Gateway is plugged directly into an outlet and not into a surge protector, extension cord, or power strip.
Very rarely are microinverters not reporting system status caused due to a faulty microinverter. But if the system status has not reset to normal within 15 minutes of performing these tasks, please contact your installer to help you with your troubleshooting.
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